- Returns and Refunds policy is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products which is listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
- Users are required to understand the terms of this Cancellation, Return and Refund Policy. If you don’t agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised to not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms and condition contained herein by initiating a request for purchase of Product(s) on the Platforms.
- Terms of cancellation
- Cancellation before dispatch.
- A User is permitted to fully or partially cancel orders prior to its dispatch from COM
- Upon successfully placing an order on the Platforms and after COM has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
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- Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting COM to process a cancellation by sending an email to SATVAONLINE.COM (customer-care email id)
- In all events of cancellation prior to the dispatch of the purchased Products, SATVAONLINE.COM shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.
- In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which COM initiates the refund.
- In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
- Cancellation after dispatch.We do not accept post-dispatch cancellation of orders.
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- Terms of Return and Refund.
- The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information.
| CATEGORY | RETURN AND REFUND PERIOD |
|---|---|
| SCHOOLS /COLLEGES / CHILDREN BOOKS | 4 days Refund and Replacement from the date of delivery – as long as the product is unused and the price tags are intact and the product is returned in its original packaging |
| COMPETITION BOOKS | 04 days Refund and Replacement from the date of delivery – as long as the product is returned in its original packaging along with the guarantee card and manuals (if any), and all the protective coverage is intact. | NOVEL AND RELIGIOUS BOOKS | 04 days Refund and Replacement from the date of delivery – as long as the product is returned in its original packaging along with all the protective coverage is intact. |
- If the User is dissatisfied with the purchased Product received from COM, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by SATVAONLINE.COM after due verification at its sole discretion) or in case of late delivery (except in case of force majeure including COVID-19), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than: 4 (four) days from the date on which he/she received the delivery of the Product.
- Subject to the terms of this Cancellation, Return and Refund Policy, COM offers Users an easy return / refund policy. SATVAONLINE.COM also accepts partial returns wherein User can raise a return request for one or all Products.
- Return of or refund for purchased Products shall not be entertained by SATVAONLINE.COM Â Â Â Â if:-
4.1. The Product has been used for reasons apart from checking comfort. If SATVAONLINE.COM is satisfied that the Product has been used for reasons apart from checking comfort, SATVAONLINE.COM shall reserve the right to reject the return of the Product;
4.2. the Product has been washed;
4.3. the price tags, brand tags, box, original packaging material have been damaged or discarded by the User ;
4.4. The serial number/IMEI number/bar code of the Product, as applicable, does not match SATVAONLINE.COMS’s records;
4.5. There are any dents, scratches, tears or any other damage to the Products or any part thereof;
4.6. In the case of the books, if the Products sought to be returned are not sealed in the poly jiffy bag provided by SATVAONLINE.COM;
4.7. The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;
4.8. SATVAONLINE.COM is satisfied that the Product has been rendered defective or unusable; or
4.9. If the User in any way breaches the Cancellation, Return and Refund Policy.
- Grievance Redressal
Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of SATVAONLINE.COM who can be contacted at (Chandanbaranwal0132@Gmail.Com)